Shipping policy

At Zyro Retail, we are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully to understand how we handle shipping, delivery timelines, and related concerns.

1. Shipping Locations

We currently ship to locations within Pakistan. At this time, we do not offer international shipping. We are continuously working to expand our delivery coverage across all regions of the country.

2. Processing Time

Orders are processed within 1-3 business days after payment confirmation. Please note that orders placed on weekends or public holidays will be processed on the next available business day.

You will receive a notification via email or SMS once your order has been shipped and is on its way to you.

3. Shipping Methods & Delivery Time

We offer the following shipping options based on your location and preference:

Shipping Method	Estimated Delivery Time	Availability
Standard Shipping	3-7 Business Days	All Locations
Express Shipping	1-3 Business Days	Selected Areas Only

Note: Delivery times are estimates and may vary depending on your location, weather conditions, or other unforeseen circumstances.

4. Shipping Charges

Shipping fees are calculated at checkout based on the delivery location and your chosen shipping method. The exact shipping cost will be displayed before you complete your purchase, so there are no hidden charges.

5. Order Tracking

Once your order has been shipped, a tracking number will be provided via email to help you monitor the status and location of your package. You can use this tracking number on the relevant courier's website to get real-time updates.

If you do not receive a tracking number within 3 business days of placing your order, please reach out to our support team.

6. Lost or Damaged Items

We take great care in packaging your orders. However, if your order is lost in transit or arrives in a damaged condition, please contact us immediately so we can assist you in resolving the issue promptly.

When reporting a damaged item, please provide:

• Your order number

• A description of the issue

• Clear photographs of the damaged packaging or item

We will review your case and work towards a suitable resolution, which may include a replacement or refund depending on the circumstances.